I called Barb to discuss a property we recently viewed. Unfortunately, our experience left a negative impression due to several issues we encountered during the viewing. The home had massive foundation issues with lots of cracks and bowed trim coming off the walls. These issues are not very easily viewable in photos. I want to clarify that I was not being rude or confrontational during our conversation. However, Barb became very defensive and responded by badmouthing our agent and putting the blame on them, which was unnecessary and unprofessional. I simply explained that we had seen her signs on other properties and that our previous experience made us hesitant to view those homes. I thought she would want to know what type of reputation she was generating. As a buyer, I am not an industry expert, and I rely on agents to provide clear and complete information. Had she responded by clarifying that she had provided all available details on the property and that our agent should have shared certain information, the situation might have been resolved more smoothly. Instead, her defensive response, including the attached text messages sent over an hour later, felt inappropriate and gave an impression of guilt. If there was any misunderstanding about who was responsible for informing us, that’s one thing, but her strong reaction made it seem like she was in the wrong. Ultimately, this experience has led us to decide that we will never work with her or consider any properties she is listing. Don’t worry Barb, we have no further questions and our agent will never reach out on our behalf.

Barb provided us with the information on what we needed to change to sell our house without going overboard and priced the home at a level that fit the market. Barb and her team did an excellent job of marketing my home! She also referred us to a designer who worked with us to update our home on a budget. The result was we sold our home in one week! I highly Barb and her team if you want to sell your house!

Great team to work with, quick turnaround with excellent results. I have bought and sold a few homes, I wish the we could have used them for all of them. I was extremely comfortable with this team, and thankful for their support through this process!